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We want you to love and cherish your crystal for years to come, and we'll do what it takes to make sure you are satisfied. If you're not happy with our 3D Crystals for any reason, please let us know; we will do everything in our power to make it right. We are always fair to all our customers; thus, we ensure our customer service remains best-in-class.
We at 3D Crystal usa are confident that our products will exceed your expectations. However, suppose there's a manufacturer defect on arrival, i.e., damaged crystal or objective flaw. In that case, please send us the photo of the defect within 24 hours of receiving your crystal. We will confirm the issue and figure out a solution.
We can confidently say that since the time we started our business, 15 years ago, we have settled every customer service complaint with a 5-star outcome and rating by the shopper. So, you can shop with confidence when you purchase from us.